Frequently asked questions from Plymouth Removers

How much will it cost?

Every removal is different, which is why it is always best for us to visit you at your home for a removal survey.  From this we can determine the size of your removal, men required, time required, vehicles needed and any packing services you may require.

Why should I choose a BAR member?

All BAR members meet stringent criteria and are regularly inspected to ensure that their staff, vehicles, premises and facilities meet the required standards set out in our Code of Practice. By using a BAR member you can be confident that the company will be properly and professionally equipped to carry out your move, whether domestic, commercial or international. Furthermore, in the event that you experience any problems, BAR offers a free advice and conciliation service. However, we draw your attention to certain limitations should your move be contracted with a removal broker and not directly with a removal company. For more information click here .

Do you supply packing materials?

We do indeed supply all packing materials in advance of the removal which include different size boxes, paper and tape. We do require a £150.00 deposit which comes off the removal invoice.

Wardrobe cartons, mattress and sofa protectors and other such materials will be carried by the removal staff on the day of the removal and fit them for you.

What areas do you cover?

We cover all of Devon & Cornwall through to the whole of the UK and beyond we can also offer international shipping as we have a network that can cover the world.

What time does the removal start?

Removals start between 08.30 & 09.30 unless otherwise discussed with the surveyor. Depending on the nature and distance of the removal this is always subject to change, but you will have agreed all of this with the office staff prior to your booking.

How much notice do you require?

We would normally ask between 5-10 days.  However we totally appreciate the stress involved in moving home, so we can only ask you to provide dates once you know them yourselves.

What size are you vehicles?

Our vehicles run from a small transit van, 3.5tone luton vans ( for restricted accesses or small removal) up to purpose built 18 tone lorries and our new additional lorry and trailer. Once we establish the access points we can determine what size vehicle is required.

Do you dismantle and re-assemble my bed, wardrobe etc?

We do offer a dismantle & reassemble service, this can range from many items of furniture throughout the house and even the garden. This point can be discussed with the surveyor or with the office staff.

Do I need to pack the clothes from my drawers?

No.  Our skilled removal men will be able to move these items full, we do ask that magazines, books and breakables are packed beforehand though.  If the furniture in question is a self-assembly it might be worth checking with the estimator first.

What should I do with my gas cylinders or flammable liquids?

Gas cylinders and flammable liquids will not be covered under our insurance and therefore alternative arrangements will need to be made by yourself.  Sit on mowers, petrol movers, and other outside effects if drained can be moved by us.

What do I do about the food in my freezer?

The best option is to start running your freezer down on the lead up to your removal, if moving locally (a one day removal) the remaining items can remain in the freezer.  If moving a longer distance we recommend you empty the freezer completely.

Will you empty my loft?

Unless the Loft has been fitted out and has a safe staircase and is well lit then our insurance will not cover our staff to work in the loft area.  There can be exceptions to this so please do ask.

Does my furniture get placed to my requirements?

Yes. If you have a clear idea where you would like things placed our staff will endeavour to put all the furniture and boxes in the room of your choice, having a clear idea will help us, but please bear in mind we will not have the time to continually rearrange.

When do I pay for my removal?

Payment is required seven days prior to all removals, once your dates are confirmed we will raise your invoice and send you a copy , once you have received the invoice that will be when payment is required. (Unless agreed otherwise with the office) We take all forms of payment apart from American express, payment can also be made over the phone with our in house card net machine

How can I pay for storage?

Storage payments are paid in advance monthly and we except all forms of payment, it is better to set up a standing order if you are going to be in storage for a long time.

What items are not allowed to be stored?

Flammable items, gas bottles, open tins of paint, plants, any open food such as oils or sauces.

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